✈️ Flight Delay? Don’t Worry—Your Welcome Pickup Is Watching!
Depending on the location your driver will be picking you up from, Welcome Pickups offers a complimentary waiting time, meaning that your driver will wait for you for that amount of time without any extra charges!
🕒 Complimentary Waiting Time
- 🛬 Airport: 60 minutes
- 🛳️ Port / 🚆 Train / 🚌 Bus: 30 minutes
- 🏨 Hotel / Other Location: 15 minutes
They monitor your flight from departure—no need to call or update us manually.
Your complimentary waiting time starts counting from your selected pickup time, so make sure that you have taken into account the time it will take you to reach the meeting point, especially when arriving at an airport (time needed for going through customs, collecting checked in luggage, etc.).
💬 Extra Waiting Time & Charges
- 🚗 Sedan: €6.00 / 15 minutes
- 🚐 Minivan: €9.00 / 15 minutes
- 🚌 Minibus: €12.00 / 15 minutes
Additional time payable directly to the driver.
📞 Need Help or Running Late?
Use the Traveler/Driver Chat or reach out to Welcome Pickuips directly—they’re there to assist you every step of the way.
What if my flight / ship is delayed?
Your driver tracks any flights or ferries for delays, so if you have booked a pickup from an airport or port and your arriving flight/ferry is delayed, there is no need to worry! Any delay will be accommodated, and your pickup time will be changed accordingly by the driver. If your arrival flight is canceled completely or you are not sure on the new
arrival time you may contact our Customer Support department in order to cancel
the ride and receive a coupon to use for your next booking or for a full refund.
How can I reach out to my driver via the Driver/Traveler chat?
Reach out to your driver – Welcome Pickups Traveler Mobile App
Step 1. Download the application based on your phones operating system:
Follow the instructions in this link.
You can also call the driver directly at the number provided in the driver assignment email, or, send a WhatsApp message.